Frequently Asked Questions

Q: How fresh will my flowers be upon arrival?

A: We source our blooms directly from top growers and arrange them the same day they are shipped. Every bouquet includes a freshness guarantee to ensure your flowers arrive in peak condition.

Q: Can I customize a floral arrangement?

A: Absolutely! If you have a specific vision or color palette in mind, please contact our support team, and our florists will work with you to create a bespoke design.

Q: What happens if the recipient isn’t home?

A: Our couriers will look for a safe, shaded spot to leave the flowers or check with a neighbor. You will receive a notification as soon as the delivery is completed or if we encounter any issues.

Q: Do you offer same-day delivery?

A: Yes, for select locations and arrangements. Orders must be placed before our daily cutoff time (usually 12:00 PM local time) to qualify for same-day service.

Q: How can I make my flowers last longer?

A: We recommend trimming the stems at an angle, placing them in a clean vase with fresh water, and keeping them away from direct sunlight and ripening fruit.